Technical Support FAQ

Build Date: Nov 12, 2008
File Size: 20112056

Category

Free Trial Questions

Installation

General Questions & Troubleshooting

Activation Problems
Version 3 and Prior Versions
Networking

Updates to Project KickStart 4/5

System Requirements

Free Trial Questions

How do I install the Project KickStart 5 Trial?

  1. Look for the file you downloaded, PKS5Setup.exe
  2. Double click on the file to install

Do I have to uninstall PKS4 before installing Project KickStart 5?

Yes. Uninstall Project KickStart 4 before installing Project KickStart Pro 5. Don't worry, you won't lose any of your projects.

  1. If you modified the People Library in Project KickStart 4, please back up the Libraries file c:\program files\project kickstart 4\pks4lib.xdat
  2. Go to Windows Add/Remove programs. Select Project KickStart 4 and uninstall it.
  3. Download the Project KickStart version 5 free trial from this link. http://www.projectkickstart.com/downloads/new_version.cfm
  4. Install the PKS version 5 free trial.

When does my Free Trial begin?

  • The Free Trial begins only when you open the application for the first time. So, the date you downloaded is not the start date for your trial. Of course, we want you to try it asap to start reaping the many benefits, so go for it.

I can't seem to find the Free Trial that I downloaded?

  1. Click on the Windows "Start" button,

  2. Select "Find"

  3. Set "Files or Folders"

  4. Type PKS5Setup.exe in the Search box.


    Or, you can just try to download it again, and watch where your browser wants to save it. That is where it probably is.

The Free Trial file does not install Project KickStart. Why not?

  • If your Internet connection is interrupted during the download, the file you download may not be the right size. When you try to install it, you may get an error message from Windows. You can check whether your download completed correctly as follows:
    - Using Windows Explorer or "My Computer", find the file that you just downloaded:
    PKS5Setup.exe
    - Right-click on the PKS5Setup.exe file and select "Properties"
    - Check the file size: it should be 20112056 bytes.

Does the Free Trial have limitations?

  • You can only print one page of the Gantt chart during the trial.

  • There are water marks in the Task List Report during the trial.

  • The free trial lasts 20 days.

Will the projects I work on during the Free Trial be saved?

  • Yes. You can create and save projects during the trial. Your work will be saved on your computer when you later purchase Project KickStart.

Installation

How can I install Project KickStart on a network?

  • Once you have licenses for each person who will be using Project KickStart on the network, you can install it on the network.
  • You must install Project KickStart on each work station. When you are asked where to install the files, specify a folder on the network drive. (Some files will also be copied to the \Windows\System folder on the work station. Also, there will be registry entries on the work station, noting the location of important files and program parameters.)
  • Then, when each user runs Project KickStart from their work station, they will be able to open up prx files and will have access to shared Libraries.
  • If you are installing a Project KickStart Trial on a networked computer, you may need to have administrative privileges to do so.


Can I use Project KickStart on two computers?

  • Our policy is that you can activate Project KickStart on two computers that you personally use at different times/places.
  • But, the license does not allow you to install it on other people's computers for them to use. You should purchase additional licenses for them.
  • If due to computer problems, hard disk crashes, etc., you need additional activations, email us using our contact form (http://www.projectkickstart.com/support/email_support.cfm) and we will take care of you.

How can I uninstall Project KickStart?

  • Have your administrator (only) perform the following:
  • Uninstall Project KickStart through Window's Control Panel, Add/Remove Programs.
  • If Windows Uninstall does not remove Project KickStart 5, you may:
    Click Start / Run and type: regedit.
    Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    Delete Project KickStart key 
    {8388E362-70E6-499F-BBE3-D8B98FF0933B}
    Delete Project KickStart 5 folder from Program Files folder
    Delete Project KickStart 5 short cut from the Start menu

How do I activate the Trial Version?

  • You can obtain a License Key from Experience In Software or your reseller.
  • Start the Trial Version and click on the Buy button to purchase online.
  • When your order goes through, you will see your License Key onscreen and it will be emailed to you.
  • Click the Activate button in the trial and copy and paste your License Key. Enter your name and email, as well.
  • If you prefer to order by phone, call 800-678-7008 or 510-644-0694 (International), and Customer Service will be happy to place an order for you and email you the License Key that you will need to activate

Errors on Installation

  • You may see an error on installing like: Error 1608: Unable to create Install Driver instance.
  • Project KickStart uses InstallShield and the InstallShield errors are well documented on the InstallShield Consumer Help page.
  • If you do not see you error under Common Errors, Click on View All Errors.

General Questions & Troubleshooting


How I find a Project KickStart 4 prx file I previously worked on?

  • After November 20, 2007, to accommodate the security needs of Vista, the default location for saving prx files changed to:
    My Documents\Project KickStart Projects\PKSProjects\
  • If you can't find project files you worked on before, they may be in the former default file location.
  • Browse to the former location and see if they are there.
    c:\program files\project kickstart 4\PKSProjects\
  • If that does not work, use Windows search utility to search for files of type *.prx

How can I send automated technical support log to tech support?

  • Project KickStart logs errors that it detects and lets you send them to Tech Support. Here is how it works:
  • In Project KickStart's Help menu see if there is a row under Technical Support to: "Send Technical Support Log" - See image below
  • Send to support
  • If so, click it , fill-in your email address, and send it to us

My Screen looks blank (when entering Phases).

 

If you can't find a place ty type in your phases in the Phases step, this may be due to a large font size.

  • To check your font size settings:
  • In Vista: Right-click on your desktop. Choose Personalize. Click on Adjust Font size. Project KickStart 5 requires either the default of 96 DPI or the larger scale of 120 DPI.
  • Other Windows systems: Right click on your desktop. Choose Properties. Click on the Settings tab. Click on the Advanced button. Project KickStart 4 requires either "Small Fonts" or "Large Fonts"

What am I purchasing when I buy Project KickStart?

  • When you purchase Project KickStart, you will receive a License Key that will convert a trial to a full working version.
  • The License Key is good for two activations. Therefore, you may use Project KickStart on your office workstation and at home (or on your laptop.)
  • If you need additional activations due to hard disk crashes, new computers, etc., please contact us via our email support form

I am setting up my new computer and want to download the KickStart 5 upgrade I purchased earlier this year. How do I do that?

Activation Problems

How can you activate Project KickStart Standard to Pro

  • Download the latest version and install it.
  • If you program comes up with a splash screen which says Project KickStart Standard, then open a project, go to Help/ Activate Pro and put in your Pro License Key there.
  • If you need additional activations, email_support.

What should I do if I get an invalid license key error?

How can you get MindManager 7 to link to Project KickStart?

  • Be sure that you install Project KickStart after MindManager 7.
  • If you update MindManager, you may have to reinstall Project KickStart after the MindManager update.
  • If you still do not see the link from MindManager to Project KickStart, please try again.
  • Finally, reboot your computer, and try the link from MindManager 7 to Project KickStart

What should I do if you get a 202 error message?

  • If you get a 202 error message when you start the program, just go to our web site and download a new trial (dated Nov 12, 2008 ). You need to remove the current copy of Project KickStart and install the new trial. If you have a licensed version, it will remain a licensed version.
  • If this does not solve the problem, email technical support

How can you import contacts from Outlook Exchange Server?

First, you need to export .pst file data from Outlook Exchange Server using the following steps to export an individual folder:

  1. On Outlook Exchange's File menu, click Import and Export. (If the menu item is not available, hover the pointer over the chevrons at the bottom of the menu and then click Import and Export.)
  2. Click Export To File and click Next.
  3. Click Personal Folder File (.pst) and click Next.
  4. Click the folder that you want to export the .pst file to, and click Next.
  5. Click the Browse button and then select the location to save the .pst file.
  6. In the File Name box, type a descriptive file name for the .pst file, and then click OK.
  7. Click Finish
Second, you need to copy contact names kept in a Personal Folders file (.pst) into your Outlook Contacts folder. Open the .pst in Outlook and then drag names from its folder into the Contacts folder.
  1. On the File menu, point to Open, and then click Outlook Data File.
  2. Locate your .pst file, click it, and then click OK to open it.
  3. On the Go menu, click Folder List.
  4. Scroll down to the bottom of the Folder List to locate your .pst folder, for example, MyChoralContacts. You may need to click the plus sign next to the folder to reveal its contents.
  5. Click the contact you want to include in an address book, and then while holding down the CTRL key, click and drag the contact into the Contacts folder. By following this process, you copy the contact instead of moving it.
  6. When you are finished copying contacts, right-click the MyChoralContacts folder, and then click Close "MyChoralContacts".
  7. Click the Contacts folder, and then locate the contacts you copied to it.


Note: we have encountered implementations of Microsoft Exchange Server where Project KickStart cannot locate the proper folder and files in order to import the contacts and export the tasks. We will work with you to understand your implementation in an attempt to get Project KickStart to work, but we do have limited resources to do so.

 

If, for some reason, you need to determine the version of Microsoft Exchange Server you are using, here is a useful link.

 

Version 3 and Prior Versions

How can you open a Project KickStart 3 prj file in Project KickStart 5?

  • Click the Open Project button on the toolbar, or click File on the menu bar, and then click Open Project.
  • In the Open Project File dialog box, click the Files of type list arrow, and then click *.prj file type.
  • Navigate to the folder that contains the prj file. Generally, prj files are stored in: c:\program files\Project KickStart 3
  • Double-click the name of the file.

Upgrades

  • Registered users of Project KickStart can upgrade to Version 5.
  • Go to the Upgrade page on this site. Purchase an upgrade at customer-only prices.
  • Install Version 5 on your computer, using the defaults on where it installs. (Do not install it "over" Project KickStart 3.)
  • You do need to have Ver. 3 on your computer to open and convert Ver. 3 files to Ver. 5 files.

Networking

Are multiple users protected when they access the same project on a network drive?

  • If more than one user opens the same project file on the server, the first user will have read and write privileges, and other users only have read privileges.
  • When they want to save, they will find they cannot save "over" an open copy. They can "Save As" under a different name.

Updates to Project KickStart 4

  • Fix in export to Microsoft PowerPoint (12/28/2007). Conforms the order of phases and tasks in PowerPoint to be same as in Project KickStart 4. Download file and copy to: c:\program files\Project KickStart 4\bin\pksplugin\. After that, you must register the file as follows:
    Click Start/Run and then type regsvr32 "C:\Program Files\Project KickStart 4\bin\pksplugin\Microsoft_PowerPoint_PKS4Plugin.dll" You should see a message that Registration Successful.

Useful Downloads for Project KickStart 4 and 5

  • PKS_Pro_Multi Project Report.xls Lets you use Excel to combine several projects and then see how they overlap in a Dashboard format. Instructions are included in the Excel spreadsheet.
  • PKS4Lib.zip Lets you replace your Project KickStart library file with the original Library file, if your Library file gets corrupted. Download file, unzip it, and copy to: c:\program files\Project KickStart 4.
  • Microsoft_Project_PKS4Plugin.dll Lets you replace the Project KickStart export to Microsoft Project for languages other than English. (E.g., French, Spanish)
    Please copy to plugin folder and register with regsvr32 ( regsvr32 c:\[pks application folder]\bin\plugin\Microsoft_Project_PKS4Plugin.dll)
  • ImportCSVToPKS.exe If you use Microsoft Outlook to maintain your contacts, and many of the people on your project are not in your personal contacts folder in Outlook, you can use our new utility to import these Outlook contacts via CSV to the People Library.

    To export Outlook contacts to a CSV file:

    1. In Outlook - Click File/ Import and Export / Export to A File and click Next
    2. Select Comma Separated Values (Windows) and click Next
    3. Select the Contacts folder to export and click Next
    4. Save Exported File As, with the default being your My Documents folder.
    5. Click Next

    To import Outlook contacts to the People Library:

    1. Be sure that you exit Project KickStart before running the Import Utility
    2. Copy ImportCSVToPKS.exe, to the Project KickStart application folder and run it.
    3. Browse or type the Contacts CSV file (the path is My Documents\Project KickStart Projects folder by default)
    4. Browse or type the pks5lib.xdat file (default is the Project KickStart application folder)
    5. Click on Import

System Requirements

What are the System Requirements?

  • Windows Me / NT / 2000 / XP / Vista
  • 128 MB RAM, 25 MB free disk space
  • Project KickStart does not run on the Mac OS. However, there are products such as Parallels and Boot Camp and VMware Fusion that allows you to run Microsoft Windows applications on a Intel-based Mac.